Custom Products Satisfaction Guarantee:
We want you to enjoy your custom items, and we work with you during the quoting, design, and proofing process. We’re always ready to answer any questions and help before, during, and after the production process to get you what you need.
Custom Products Warranty:
All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 3 days from date of purchase. If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use. Items are handmade and may show imperfections beyond our control but we will do our best to ensure each item is produced as requested.
Colors may appear different on the screen than on the actual product depending on the device you are viewing your item on.
Imperfections on the 3D printed items such as shirts, hats and stoles are part of the process. The dye process creates Imperfections that are unique to each item. Each item may have a slight Imperfection. When you lay a shirt flat there will be folds and creases. Common areas are the armpits, sleeves, shoulders and down the sides. You will have white marks.
Returns & Exchanges:
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, custom printed or custom built supplies or equipment. Any issues as described under the Warranty section above will be taken care of with any custom product we’ve produced.
Additional Questions? Contact us and we’ll be happy to help!
Need help?
Contact us at {support@artishandco.com} for questions related to refunds and returns.